Shipping & Returns
All orders are processed 5 days a week before 6pm AEST. Order Tracking Numbers are received when order is fulfilled through Starkey.
Standard Post - 7-14 Business Days
Free Shipping for orders over $100
International Post - 10 - 20 Days
Free Shipping for orders over $150
* Shipping time may vary according to Australia Post and Courier Time Frames and Zones, not including processing time.
* Shipping times will vary dependant on your delivery location. Please allow for this factor as deliveries to the Metro area may differ to rural addresses.
In the event that an item needs to be refunded, please contact us at firstname.lastname@example.org with the subject line “Refund" with proof of purchase aswell as details of refund issue/pictures if damaged. To be eligible for a return and/or exchange, your item(s) must be unused, unworn, and in the original condition and packaging (if applicable) that you received it in within 30 days of purchase. Unfortunately, after 30 days, we are unable to process any returns or exchanges.